IT Onsite Specialist

🚀 Challenge the Impossible​ ​ About Beyond Gravity Beyond Gravity, headquartered in Zurich, Switzerland, is the first space company to combine a startup mindset, agility, speed and innovation with decades of experience and proven quality. Approximately 1800 employees at 12 locations in six countries (Switzerland, Sweden, Austria, USA, Finland and Portugal) develop and manufacture products for satellites and launch vehicles with the goal of advancing humankind and enabling the exploration of the world and beyond. Beyond Gravity is the preferred supplier of structures for all types of launch vehicles and a leading provider of selected satellite products and constellation solutions in the New Space sector. More information at: www.beyondgravity.com Our Crew The Onsite IT Specialist will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. It will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets. This role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization. Your Mission Serve as the first point of contact for the end users seeking for technical assistance over the phone or ticket. Perform remote troubleshooting through diagnostic techniques and pertinent questions for Windows-based user applications. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. User management - permission management of several systems. Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs. Assisting the support staff of other service-providers. May require some staggered shifts. Other duties may be assigned. Your Story Must’s: Completed technical education with a focus on IT or equivalent work experience. Years of experience: Intermediate, typically 2 to 5 years of applied skills and experience. Work experience in a similar role with a focus o…