Senior Engineering Manager

Job Description At H&M Group, we are on a journey to create great digital experiences for millions of customers around the world. Within Digital Foundation, E2E Digital Operations plays a key role in keeping our online customer journeys stable, resilient and continuously improving. Evolved Digital Operations, or EDO, brings together end-to-end operational visibility, proactive monitoring, automation, incident management, service integration, Site Reliability Engineering and close collaboration with product teams. Together, we help reduce disruption, improve reliability and enable teams to deliver customer value with confidence. As Senior Engineering Manager for E2E Digital Operations, you will lead the teams that run and evolve H&M’s end-to-end digital operations service. This is a senior leadership role where you will combine people leadership, technical direction and operational excellence to create the conditions for scalable, reliable and customer-focused digital services. You will translate business and technology priorities into a clear service roadmap, align multiple teams around shared outcomes and balance immediate operational needs with long-term technical health, security, compliance, cost efficiency and resilience. You will also work closely with product, engineering, architecture, commercial stakeholders, service management functions and external partners to improve how we operate at scale. WHAT YOU'LL DO You will lead E2E Digital Operations as one integrated service across three teams: Delivery Excellence Site Reliability Engineering Governance Your main responsibilities will include: Service strategy and delivery Own the end-to-end roadmap and technical delivery for EDO, connecting H&M Group priorities with clear, measurable outcomes. Set direction across multiple teams and make sure priorities, dependencies, risks and trade-offs are visible and actively managed. Balance delivery pace with service stability, resilience, security, compliance, technical health and long-term scalability. Build a clear maturity path for EDO, helping the service grow in efficiency, proficiency and operational excellence. Make sure teams have the skills, capacity, tooling and ways of working needed to deliver and run the service successfully. Operational excellence and reliability Own RUN performance and continuous improvement for EDO, using service, reliability and engineering insights to guide decisions. Drive an integrated operating model across 24/7 operations, service integration, SRE, governance and product teams. Strengthen end-to-end observability across customer journeys, including monitoring, alert quality, incident detection, escalation and operational decision support. Improve incident, problem, change, event and knowledge management outcomes while keeping processes practical, lean and aligned with global standards. Promote proactive and preventive operations through automation, AI-enabled capabilities, effective problem managemen…