AI Specialist to Service Fulfilment & Operations

Job ID: 6290 Welcome to Group Technology, where we engineer solutions that support Nordea's transformation and enable the Customer Vision and Business Strategy. As part of Nordea's 2030 strategic direction, we are modernizing our technology and data estate while accelerating the adoption of AI-enabled capabilities across the bank. We are now looking for two AI Specialist to join our team. Your basic tasks will include supporting the IT environments, cloud platforms, building AI application infrastructure, utilizing AI where possible according to Nordea standards. About our team Welcome to the SRE Operation team. We provide automated build and integration. We also support the deliveries with minimum manual overhead for the development teams. You will join a diverse, multi-faceted and passionate team, where you will be playing a key role in helping Nordea transition from Legacy IT own developed platform to Industry standards for DevOps Toolchain using AI. We are moving our web applications to a containerized based architecture, leverage Mirantis Kubernetes and Docker containers. You will work closely with the other members of the team and Application Development team to onboard into our infrastructure, platform and tools. You are also going to build AI-powered application infrastructure and create AI workflows. We offer a contract of employment with various benefits based on your location which may include private health and life insurance, learning opportunities, holiday subsidies, bonuses and more, depending on the location. The team works closely with product owners, engineers, architects, cybersecurity, data governance, and cloud platform teams to ensure our solutions are pragmatic, compliant, and production-ready. You will combine deep hands-on engineering expertise with practical technical guidance and the ability to explain complex platform choices clearly to different stakeholder groups. Main responsibilities in this role: Maintaining and delivering 24/7 support to cloud applications, business critical applications, supporting improvement of standards – On-call duty 24/7 Observability and operations: Experience with Cloud Logging, Cloud Monitoring, alerting, SLOs, incident response, resilience patterns, cost controls, and production-readiness practices. Ideally especially about Google Cloud Participating in implementation of new environments and tools, in this role, we would value that you contribute to the Agentic AI and prompt engineering, RAG, agents and AI workflows Understanding the underlying processes with focus on technical issues for the purpose of being able to provide relevant advice and support Delivering support to users of environments and tools to ensure effective usage and solutions Be responsible for implementation and maintenance of development, test and production platforms to support stable environment and effective high performance solutions Making technical decisions based on analysis and knowledge of platforms, enviro…