Senior AI Specialist to Service Fulfilment & Operations

Job ID: 6567 Welcome to Group Technology, where we engineer solutions that support Nordea's transformation and enable the Customer Vision and Business Strategy. As part of Nordea's 2030 strategic direction, we are modernizing our technology and data estate while accelerating the adoption of AI-enabled capabilities across the bank. We are now looking for Senior AI Specialist to join our team. In this role, you will take technical ownership of reliable, secure and scalable AI-enabled platforms and applications. You will shape solution choices, build production-grade AI infrastructure and workflows, and guide teams in adopting AI responsibly in line with Nordea standards. About our team The team works closely with product owners, engineers, architects, cybersecurity, data governance and cloud platform teams to ensure our solutions are pragmatic, compliant and production-ready. You will bring deep hands-on engineering expertise, challenge and improve technical approaches, and communicate complex platform decisions clearly to both technical and non-technical stakeholders. You will also support colleagues through practical guidance and help raise engineering standards across the wider organisation. Main responsibilities in this role: Take technical ownership of reliable, secure and scalable cloud and AI-enabled services, including participation in the 24/7 on-call rotation for business-critical applications Define and improve observability and operational practices across logging, monitoring, alerting, SLOs, incident response, resilience, cost control and production readiness, with a particular focus on Google Cloud Design and implement AI-enabled environments, including agentic AI solutions, prompt engineering, retrieval-augmented generation, agents and end-to-end AI workflows Translate business and operational needs into sustainable technical solutions, identifying dependencies, risks and opportunities for improvement Provide expert guidance to users and engineering teams, resolve complex platform issues and support effective adoption of environments and tools Own the implementation and lifecycle of development, test and production platforms, ensuring stable, high-performing and maintainable solutions Drive technical decisions based on evidence, platform knowledge and long-term value, and align choices with architecture, security and governance requirements Act as a senior technical partner who shares knowledge, reviews solutions and helps raise engineering quality across the team Global collaboration with Nordea members across different countries This is a full-time permanent position with a hybrid working arrangement, up to 40% remote work is possible. We expect to hire in one of these cities: Gdańsk or Gdynia, Warsaw, Helsinki, Stockholm or Copenhagen. Who you are Site Reliability Engineer (SRE) mindset: Builds reliability into services from the start instead of reacting only after issues occur Uses monitoring, service-level objectives, and operat…