Product Owner

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future. Role Summary As Product Owner for the IT Service Desk, you will define the vision, roadmap, and priorities for a product that supports employees across a global organization. You will transform user needs, operational insights, and business objectives into measurable improvements and clear development priorities. Working closely with stakeholders across Digital Workplace, IT service management, and support delivery, you will drive a support experience that is scalable, efficient, and user-focused. Job Responsibilities Define and drive the product vision, roadmap, and prioritized backlog for the IT Service Desk. Use user feedback, operational data, and service performance measures to identify opportunities and deliver continuous improvements. Enhance the end-to-end support experience, including intake, triage, escalation, and collaboration with resolving teams. Balance user experience, service reliability, efficiency, cost, and risk when making product decisions and prioritization trade-offs. Explore and implement opportunities for self-service, automation, knowledge management, and AI-enabled support capabilities. Who You Are You have experience in product ownership, service development, or a similar role where you have successfully prioritized improvements and delivered results through collaboration. You understand first-line IT support processes, incident management, escalation practices, and service-level-driven delivery in a global environment. You are confident using data and stakeholder insights to make informed decisions and manage dependencies. You communicate clearly, build strong stakeholder relationships, and work effectively across teams. You are curious about innovation and motivated to improve support experiences through automation, self-service, and responsible use of AI. This Is Us Digital Workplace within Scania IT is responsible for enabling modern and reliable digital services that help employees perform their daily work efficiently. We work closely with business stakeholders, support organizations, and technology teams to continuously improve the user experience and ensure high-quality IT services globally. Our culture is built on collaboration, continuous improvement, and delivering sustainable value for our users and the business. Scania Offers We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will…