Unit Head - Incident & Support VSI

Unit Head – Incident & Support VSI TRATON is a group of strong brands with a shared mission: transforming transportation together to create the future of sustainable transport solutions. Within TRATON, we include MAN, Scania, Volkswagen Truck & Bus, and International. As part of a global team of industry experts, you get to think bigger, experience more, and reach further. Together, we have the power to transform transportation – Let’s make a difference together. Find out more: www.traton.com Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Role Summary This role is a part of TRATON Group R&D, located in Södertälje, Sweden We are now looking for a Unit Head to lead our global Workshop Suite (tWS) Incident and Support organization . This team plays a critical role in enabling workshops across TRATON’s brands and serves as a key interface between R&D, IT, and workshop operations worldwide. This role offers a unique opportunity to shape and lead a new global support capability for Workshop Suite (tWS) while building a strong network across the organization. You will play a key role in ensuring the success of one of TRATON’s most important digital transformation initiatives. Job Responsibilities Lead, coach, and develop a growing team of Incident Managers and technical specialists within infrastructure support and advanced troubleshooting · Own and continuously improve the global support delivery for the Workshop Suite · Ensure stable and reliable operation of tWS while minimizing disruption to workshop operations worldwide · Establish a proactive and data-driven culture based on monitoring, trend analysis, and preventive actions · Drive efficient incident and problem management, including prevention of recurring issues · Ensure that learnings from incidents and customer feedback are translated into improvements of systems, services, and support processes · Build strong collaboration across development teams, IT organizations, suppliers, and markets Who You Are We believe you are a driven and collaborative leader who combines technical understanding with a passion for developing people, creating customer value, and driving change. You have: Proven leadership experience and a passion for coaching and developing teams Experience from technical support, service delivery, IT operations, software development, or similar environments Experience leading cross-functional collaboration in complex organizations A university degree in Engineering, Information Technology, or equivalent Excellent communication skills in English, both written and spoken We welcome applicants from all backgrounds – your unique experience and perspectives is valuable to us. This Is Us The Vehicle Service Information domain provides tools, information, and IT support to TRATON’s global service network. This includes everything needed to perform repairs, maintenance, diagnostics, softwar…