Team Lead, IT Operations EMEA

Team Lead, IT Operations EMEA Office: Gothenburg (Hybrid) Employee type: Employee Languages: Swedish/English (fluent) Our people are our most important resource. We are currently looking for an IT Operations Lead (EMEA) to join our global IT organization. In this role, you will lead IT Operations across the EMEA region, ensuring the delivery of reliable, secure, and high-quality IT services while supporting business users across multiple offices. As the IT Operations Lead, you will oversee Service Desk operations, provide technical leadership to the regional support team, and act as a senior escalation point for IT support issues. Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in driving operational excellence, continuous improvement, and the successful delivery of IT services. Being part of our growing team, you will have the opportunity to work with modern technologies, contribute to strategic IT initiatives, and make an impact on how technology supports our business across the region. What’s in it for you? The People From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun. The Growth Our environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful initiatives, influence regional IT strategy, and develop both your leadership and technical capabilities. The Technology You will work with enterprise-scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA. What You Will Do Lead day-to-day IT Operations and Service Desk activities across the EMEA region. Coordinate and prioritize workloads, ensuring tickets and requests are resolved within agreed service levels. Provide leadership, coaching, mentoring, and performance support to Service Desk team members. Serve as the senior escalation point for complex technical issues. Drive service excellence through quality reviews, process improvements, and maintain and improve IT operational processes, tools, standards, and performance metrics. Manage hardware procurement, inventory, lifecycle management, and asset tracking across EMEA offices and maintain relationships with external technology vendors and suppliers. Support and administer Microsoft technologies including Office 365, Azure, Active Directory, and Windows environments. Oversee infrastructure maintenance, upgrades, and ongoing optimization. Ensure security, compliance, data protection, and adherence to internal IT controls. Plan and deliver IT projects, infrastructure improvements, and operational initiatives. Collaborate with glob…