Digital Product Manager Connected Vehicle Uptime

Company description: . Job description: At Volvo Trucks, we're driving the transformation of the transport industry. As digitalization, connectivity, and customer expectations reshape the market, we are building digital capabilities that will define the future of customer relationships and commercial success. We are now looking for a Digital Product Manager Connected Vehicle Uptime who wants to play a key role in this journey. If you are passionate about combining business strategy, customer experience, and digital innovation while leading our digital products that create measurable value on a global scale, this could be an opportunity for you. About the Team You will join Volvo Trucks Digital Management, the organization responsible for end-to-end digital product management, architecture, and digital investments that accelerate business value creation across Volvo Trucks.Our mission is clear: to enable Volvo Trucks to achieve its ambitious targets through world-class digital capabilities. We work at the intersection of business, technology, data, and customer experience, creating digital products that deliver tangible value for our customers, dealers, markets, and internal stakeholders. Within the organization, you will be part of the Service Market & Retail team and report to the head of the function. About the Role As Digital Product Manager Case Management, you will own the digital product vision, strategy, and roadmap for Volvo Trucks' customer support capabilities.You will deliver the next-gen Case Management platform driving automation, seamless integration, and AI-powered efficiency across our OneCase global services, replacing a legacy solution. Work closely with business leaders, users, architects, and development teams, you will identify opportunities, prioritize investments, and ensure the solution creates value for customers, sales organizations, and the business.You will be a key driver of digital transformation, helping Volvo Trucks strengthen customer relationships and improve commercial performance through modern digital capabilities. You will deliver our next-gen Intelligent Case Management Platform for Global OneCase, replacing our legacy system with an agentic AI-powered engine that automates workflows. This platform bridges real-time crisis management (breakdowns) and advanced engineering troubleshooting (Technical Dealer Support) with proactive cost prevention (predictive maintenance data loop). What You'll Do Set the Direction Define and drive the digital products vision, strategy, and roadmap for customer support. Identify opportunities that improve customer engagement, sales effectiveness, and business performance. Drive product prioritization based on business value, customer needs, data and measurable outcomes. Deliver Measurable Business Value Measure and realize product value through outcomes and OKRs. Use data insights, analytics, and feedback to guide product decisions. Ensure digital products deliver exceptiona…